To help you, we have simplified the account creation process. It's very simple: just add your email address, then enter the security code sent to your email. You can then complete your profile.

No problem. To make this an easy fix, we have removed the use of passwords and now use a two-step verification system. Authentication is done using a code sent directly to your email address. It's simple, secure for your account and you'll never forget it again.

We understand how important your privacy is to you. That's why we take great care to protect and secure your personal data following the law. If you'd like to learn more, you can read our Privacy Policy here.

Dead by Daylight merch store is a unique place dedicated for all the fans of the video game. You'll find clothing, accessories, replicas, figurines, board games, art, music, and much more.

Come back regularly to check out our new collections and products or sign up for our newsletter to receive updates and exclusive offers.

Your product may not be available for immediate purchase for various reasons:

• Pre-order: The pre-order period may range from a few weeks to several weeks. You will receive an email notification once your order has shipped.
• Out of Stock: Some items sell out quickly, and restocks may be limited. If your size or product is unavailable, you can sign up for back-in-stock alerts or our newsletter to be
  among the first to know when it’s available again.
  
  

To help you select the right fit, we provide a detailed size guide on our product pages. It includes a measurement table and instructions on how to take your measurements. If you still have questions after reviewing it, feel free to contact us — we’re happy to help.

Care instructions vary by product. On each product page, you’ll find its material composition and recommended cleaning method to help maintain quality and longevity.

Following these instructions will ensure your item looks its best for as long as possible.

Depending on your country, we accept a variety of payment methods, including credit cards (Visa, Mastercard, Amex), debit cards, Sezzle, Google Pay, Apple Pay, and more. Payments can be made in USD, CAD, EUR, GBP, and other currencies. If your local currency is different, you can confirm the exact charge by adding items to your cart.

Absolutely! All our transactions are highly secured with 128-bit SSL encryption technology to protect our customers' information during checkout.

When you’re ready to use a discount code, enter it in the box provided under the order details at checkout and click “Apply.” Please be sure to enter the code before proceeding with payment.

Log in to your account to view the details and status of your recent order(s). If you need assistance, please don’t hesitate to contact us, we’re happy to help.

If you wish to cancel or modify an order (e.g., update the shipping address), please contact us as soon as possible. Once your order is processed, we will be unable to make changes.

We ship to most countries, including: Australia, Canada, EU countries, Hong Kong SAR, Iceland, Indonesia, Isle of Man, Japan, Liechtenstein, New Zealand, Norway, Philippines, Singapore, South Korea, Switzerland, Taiwan, Thailand, United Kingdom, United States, and Vietnam.

If your country isn’t listed, we may be unable to ship due to carrier or import restrictions.

Depending the product, the region, your order is usually packaged with care and processed within 1-3 business days and shipped to you as quickly as possible.

• If you live in USA/CAN, the delivery of your order should take 2-10 business days from order creation.
• If you live in UK or European Union countries, the delivery of your order should take 4-10 business days from order creation.
• Outside the countries described above, delivery times vary by location but should not exceed 35 business days.
  
  
  

We do our best to keep reasonable shipping costs. Our shipping costs depend on the total weight and size of the package, the country of shipment and fuel fee.
To check precise shipping costs you just need to add your favorite items to the cart and check during the checkout.

From time to time, we may offer free shipping.
However, the following items are not eligible for free shipping:

• Custom Gamer Jerseys
• Monochrome Tees
• Lenticular Posters
  
  

We make every effort to indicate the shipping location for each product. Because we do our best to cover the maximum of countries possible, we cannot guarantee that additional charges could be apply internationally.
TVP and Behaviour are not responsible for these charges and are the customer’s responsibility.

Before buying abroad, you should always check the rules and regulations relating to your country's customs policies and tax obligations through your government's official channels.

For more information, please refer to our shipping policy.

We can update your shipping address if your order hasn’t shipped yet. Please reply with your new address, and we’ll confirm the change.

Most of our shipments include a tracking number. An email containing tracking information will be sent to you once your order has been shipped. If your tracking info hasn’t updated, please allow 24–48 hours.

You can check the status and details of your order at any time by viewing your order history.

If your order arrives damaged, contact us right away at merchsupport@bhvr.com with photos and your order number. We’ll arrange a replacement or refund.
For more information, consult our refund policy.

In the rare case that we shipped a wrong items, please contact us
immediately. We will process to replacement for you at no charge.

You have 30 days from the receipt of your order to file a request for a return and/or
exchange. To file a request for a return or exchange, please email us at merchsupport@bhvr.com.

Please consult our return & refund policy for more details.

You have 30 days from the receipt of your order to file a request for a return and/or exchange.
Exceptions may apply, please read our return and refund policy.

Once your return is received and inspected, we will initiate a refund to your original method of payment and in the original currency of purchase, unless there is an issue with the return.

Please consult our return & refund policy for more details.

Customer Service is available Monday–Friday, 9 am–5 pm EST.

Just email us at merchsupport@bhvr.com or send us a message via our contact form. We reply within 24 hours on business days.